Return & Refund Policy

Effective Date: December 11, 2025

Welcome to ModernOne Pro Marketplace (“ModernOne Pro,” “we,” “our,” or “us”).
We value your satisfaction and aim to provide a fair, transparent return and refund process for all customers shopping on our marketplace.

1. Marketplace Notice

ModernOne Pro operates as an online marketplace. Products sold on our platform may be fulfilled by third-party sellers or suppliers.
As a result, return and refund conditions may vary slightly depending on the product and supplier, but all returns are handled under the guidelines outlined below.

2. Eligibility for Returns

You may request a return if:

• The item is damaged, defective, or not as described

• You received the wrong item

• The item is unused, unworn, and in its original packaging

Return requests must be submitted within 14 days of delivery, unless otherwise stated on the product page.

3. Non-Returnable Items

The following items are generally not eligible for return:

• Items marked as final sale or non-returnable

• Personal care items, hygiene products, or intimates (for health and safety reasons)

• Customized or made-to-order products

• Digital products or downloadable content

• Items damaged due to misuse or normal wear and tear

4. How to Request a Return

To initiate a return, please contact us with:

• Your order number

• A brief explanation of the issue

• Photos or videos (if the item is damaged or incorrect)

Contact Information:
📧 Email:
israel@isra1.com
info@isra1.com
info@245i9fmodern.com
israel@245i9fmodern.com

📞 Phone (24/7 Support):
+1 615 457 9305
+1 615 473 4200

Our support team will guide you through the next steps.

5. Return Shipping

• If the return is due to a supplier error, damaged item, or incorrect product, return shipping costs will be covered.

• If the return is due to change of mind, the customer may be responsible for return shipping costs.

Returned items must be shipped using a trackable shipping method.

6. Refunds

Once your return is received and inspected:

• Approved refunds will be processed within 5–10 business days

• Refunds will be issued to the original payment method

• Processing times may vary depending on your bank or payment provider

Original shipping fees are non-refundable, unless the return is due to an error on our part.

7. Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped.
Once an order has entered fulfillment, it cannot be canceled and must follow the return process instead.

8. Late or Missing Refunds

If you have not received your refund after the processing period:

• Check with your bank or payment provider

• Contact our support team for assistance

9. Exchanges

At this time, we do not offer direct exchanges.
If you need a different item, please return the original product and place a new order.

10. Policy Updates

ModernOne Pro reserves the right to update this Return & Refund Policy at any time.
Changes will be posted on this page with an updated effective date.